Frequently Asked Questions：
1. What is your lead time or turnaround time?
For tension fabric display, It's usually 3-7 days ;For custom exhibits, it takes 7-15 days;
For turn around time: please contact us to get a reply;
2. Is the price include shipping?
Not all, Some products include shipping to USA/Europe, please contact us to get a shipping cost for different products and countries;
3. By which way do you ship?
For tension fabric displays, ship by DHL/UPS or Fedex;
For custom exhibits, by sea, by air or by express;
4. How can I create my own artwork?
We will supply you artwork template for different exhibits/displays.
For custom exhibits, it could take 1 day to provide aftwork template;
For tension fabric displays, artwork template can be provided when you place order;
5. How can i submit artwork files to you?
Please contact us for custom artwork submission;
6. What kind of packing you are using?
For tension fabric display, we will pack by Oxford bag with carton box;
For other custom exhibits, we will pack by smart crate case, it can be customized with rolling wheels, handles, the cover is aways buckle locked;
7.How are warrantee claims handled?
In the rare event of a warrantee claim occurring, everything can be handled directly through Wolf Display. You will deal directly with the sales person that handled your order and we take care of all shipping and logistics issues.
8.What services does Wolf Display offer?
Wolf Display offers graphic design services. We offer these services as an added option for all our customers to help them become successful at their shows. Our rates are very reasonable because we do not focus on design as the primary source of income for our company. This allows us to offer great rates, quick turnaround, and high quality designs for a very low rate compared to other design companies.
9.What makes Wolf Display different than other online retailers?
Wolf Display is different because we offer a specific selection of products for a certain market of customers. We can not always accommodate everyone's needs, but we can offer the lowest prices for companies looking for high quality, portable products. We only offer products that we have tested and used ourselves so you can be assured that you will get a product that will work and last for many shows. We offer many economy lines of products for exhibitors looking for very low cost options, but we will be honest and tell you the negative and positive qualities of the product. We have no hidden costs and are consisted on all our pricing.
10.Why buy a trade show display?
Trade show displays are a great marketing tool that can be utilized to brand your name, attract new leads, and increase your business potential. An effective trade show display that is displayed at the right show is sure to pay for itself over and over again by increasing leads and making your company well know at shows. If you are exhibiting at any convention a trade show display is a must to realize your full potential at the show. Most exhibitors have gone to full graphic displays for most shows and if you do not keep up with the competition your booth will be lost at every show you attend. A trade show display that is affordable and designed correctly will give you high returns year after year.
11.What should I look for when purchasing a trade show booth?
When purchasing a trade show booth it is very important to find a display that fits your companies needs correctly. You must first consider what your companies budget is and how important a good trade show display is for your show. If your competition is very week and potential for business at the shows you attend is low, then a lower cost display will fit your company the best. If your competition is fierce you should look into what the competition is using for displays and either match their display or find something that stands out. Once you determine the type of trade show booth your company needs you should find a product that will meet the demands of the shows you attend and is well constructed for long time use. There are many different types of displays on the market and some of them are very poor quality and others are well built but over priced. There are many displays that have a great price to quality ratio. Wolf Display only carries products that are reasonably priced and are quality built. Our entire selection of trade show booths is available on our home page!
Artwork Guidelines & Instructions
Accepted File Formats:
- Adobe PDF -pdf.
- JPEG/JPG.
- Adobe Illustrator CC (or earlier) - .ai or .eps.
- Adobe Photoshop CC (or earlier) - .psd or .tif.
- DPI: 100-120DPI.
- Bleed: bleed is not necessary.
Submission:
- Wolf Display File Server.
- WeTransfer. (https://wetransfer.com)
- Google Driver. (https://www.google.com/intl/en/drive/)
- Dropbox. (https://www.dropbox.com/)
- Email. (for small size artwork files)
- Others.
Please contact us to get the upload link from Wolf Display File Server.
Accepted File Formats:
- Adobe PDF -pdf.
- JPEG/JPG.
- Adobe Illustrator CC (or earlier) - .ai or .eps.
- Adobe Photoshop CC (or earlier) - .psd or .tif.
- DPI: 100-120DPI.
- Bleed: bleed is not necessary.
- Photoshop files should be 100-120dpi at full output size.
- Do not embed color profiles.
- Provide a layered file.
- When using stock photography images, be sure to purchase the highest resolution version that your budget will allow.
- We use CMYK printers to create these graphics. 100% reproduction of defined colors is not possible. Differences between colors in the printed and original file can occur at many different stages. Variations in color or shading are often a result of viewing on un-calibrated equipment (monitors, printers, etc). Colors will often appear different when viewed on two different monitors or output devices. Without accurate color information, we have no way of ensuring that expected colors will be achieved.
- Indicate Pantone Values for all critical colors. Click here for Pantone (PMS) color definition. (Click here for an example.)
- An e-proof is provided within 48 hours of artwork approval.
Process:
- Artwork should be submitted the same day the order has been placed to avoid delays.
- After receiving your file, it will be reviewed within 24-48 hours for printing requirements. If the file does not meet all necessary requirements, you will be contacted by your representative.
- If corrections are required, you may make these changes yourself and resubmit the file or choose to have us make the corrections (if we are able to do so).
- After the file has been approved we will send a proof for your approval. We will proceed with production/printing only after the proof is approved.
- Usually production lead time starts AFTER proof has been approved by the customer, for urgent order or custom trade show exhibits, structure frame could be produced in advance.
- Shipping time starts after production time.
Artwork:
- Please indicate any special positioning requirements.
- If using Illustrator convert all fonts to outlines.
- If using Photoshop rasterize all fonts.
- If matching Pantone colors please provide a layered file. This allows us to make minor color corrections if necessary.
- Only send files relevant for output.
- Art will not be approved unless submitted in our provided template(s). All templates are found under the guidelines page for each product.
- File color mode must be CMYK.
- If using Illustrator embed all images.
- Due to variations in output and viewing devices, we are unable to accept complaints about color variations unless all color matching guidelines have been followed.
Submission:
Artwork files can be uploaded after placing your order. Please contact us to get the upload link from Wolf Display File Server.
How to submit artwork after placing your order:
- Files under 10MB - Email to graphic@wolfdisplay.com or representative email.
- Files over 10MB – Upload using file transfer services such as Wetransfer, Dropbox, Box, Google Driver, etc..
- For more information you may call +86 0514 87361589 or email us graphic@wolfdisplay.com.